Systems Publishing

Publishers of books, ebooks, and training CD-ROMs on software and information technology.

Terms and Conditions of Business


1.1. In these conditions the "Seller" means Systems Publishing, the "Customer" means the person, firm, or company purchasing the goods.

1.2. These conditions shall apply to all contracts for the sale of goods to the exclusion of all other conditions including any conditions which the Buyer may purport to apply under any purchase order or confirmation of order or similar document.

1.3. No variation on these terms shall be valid unless approved in writing by a director of Seller.


2.1. Seller will accept telephone orders to +353 86 835 2233 Monday to Friday between 09:00 and 17:00. A voice mailbox is in operation outside these hours or when the office is vacated.  Email orders to .

2.2. No order submitted to Seller shall be deemed to be accepted by Seller unless and until confirmed in writing (by invoice submitted with goods delivered or otherwise) by Seller or an authorised agent or representative of Seller.

2.3. Prices are subject to change without notice.

2.4. Trade Orders

2.4.1. No order which has been accepted by Seller may be cancelled by Customer except with the prior written agreement of Seller or an authorised agent or representative of Seller.

2.5. Retail consumer orders

2.5.1. Customer may cancel any order by giving notice in writing to Seller, save where such order is for audio or visual recording or computer software if the media have been unsealed by Customer.

2.5.2. If an order is cancelled Customer must return the goods to the Seller within 14 days of giving notice of the cancellation of the order. This will be at Customer's expense and liability where such return is for reasons other than shortage, damage, defect in quality or condition, failure to correspond with order, or non-delivery.

2.5.3. Seller will reimburse the sum paid by Customer for or in relation to the goods as soon as possible following receipt of notice of cancellation given in accordance with the appropriate time limit.

2.5.4. Any complaints should be sent in writing to the address shown on the invoice marked for the attention of Customer Service Manager.


3.1. The means of delivery and insurance shall be at the Seller's discretion unless previously agreed otherwise with the Seller.

3.2. Carriage on all deliveries in Ireland will be paid by Seller for orders of 100 euro net or more. A surcharge will be levied on orders under 100 euro, unless otherwise stated. Deliveries outside Ireland shall be ex-works unless agreed otherwise with Seller. Customer shall be responsible for any taxes and duties payable in respect of overseas sales.

3.3. Any dates quoted for delivery of goods are approximate only and Seller shall not be liable for any delay in delivery of goods howsoever caused.

3.4. By accepting delivery of any goods Customer acknowledges receipt of and agrees to be bound by these terms and conditions.


4.1. Payment for all orders must be received by Seller before the end of the month following the month of invoice. Thereafter (without prejudice to any remedies available to Seller) interest on payments will accrue at the rate of 4% per annum above the Allied Irish Banks base rate from time to time until payment in full is received from Customer. Time of payment shall be of the essence of the agreement.

4.2. Notwithstanding the above, payment for all orders shall become due immediately in the event that Customer is adjudged bankrupt or insolvent, has a receiver or administrator appointed over its assets or enters into any composition with its creditors.

4.3. Any goods purchased shall remain the property of Seller until full payment in cash or cleared funds has been cleared. Full payment shall include the amount of any interest or other sum payable under the terms of this and all other contracts between Customer and the Seller.

4.4. No settlement discounts or other deductions may be made against amounts due on Seller's invoices or statement.

4.5. Seller reserves the right to withhold further supplies in the event of amounts payable being overdue, breach of any of the conditions of this agreement, or any other reason which at Seller's discretion warrants such action.

4.6. Payments can be made by bank transfer in euro to Allied Irish Banks p.l.c., 23/24 Main Street, Arklow, Co. Wicklow, Ireland, Sort code 93-30-23, Account no. 25359147, SWIFT (BIC) address AIB.KIE.2D, IBAN: IE 19 AIBK 933023 25359147 ).

4.7. Customers without a credit account may purchase goods which are in stock by a euro cheque drawn on an Irish bank, by Visa, Mastercard, Laser, Electron, or Maestro card.  Orders paid by cheque will be held for 10 days for bank clearance. Any cheques returned from Customer's bank for any reason will be charged 20 euro. We do not accept COD orders.

4.8. Credit accounts are available for Customers purchasing a minimum of 1200 euro net invoice value per annum and subject to acceptance by Seller of their submitted credit application form including references.

4.9. All books are sold subject to the condition that they shall not be lent, re-sold, hired out or otherwise circulated without our prior consent in any form of binding or cover other than that in which it is published and without a condition to the same effect as this condition being imposed on the subsequent purchase.


5.1. Unless otherwise specified on the invoice, goods are not supplied on a sale or return basis.

5.2. Returns enquiries must be made directly to Seller by the means given in paragraph 2.1 in order to receive a Return Authorisation Number (RAN). The Customer must return the goods with the RAN clearly written on the outside of the box within 30 days of issue of the RAN.

5.3. Carriage and packing of goods returned is at Customer's expense and liability. Seller will not accept any charges levied by shipping/transport agents or customs.

5.4. All returns should be delivered by a carrier who can provide proof of delivery. Seller is not liable for any returns lost in transit.

5.5. Any non-authorised goods we receive will be returned to Customer at their cost and subject to a 15 euro per box handling charge. Seller reserves the right to dispose of non-authorised returned items at its absolute discretion and without prior notification to senders.

5.6. The returns limit for any year is 10% of the net purchases from Seller in the 12 months preceding.

5.7. All returns must be in mint condition. Credit will not be given for goods received that are price stickered, security tagged, damaged, or defaced in any way.

5.8. Returns will only be accepted after 3 months but within 15 months of supply.

5.9. Returns made on purchases that received quantity discounts are subject to charge back, to reflect the proper discount.

5.10. Firm Sale items cannot be returned. Firm Sale items are defined at the time of sale, such as special offers.


6.1. Any titles supplied in a damaged or imperfect state will be replaced or credited at the discretion of Seller. To register a claim for imperfect, damaged, or shortages, and in order to arrange for return and/or credit Customer must contact Seller, quoting the invoice number, within 5 working days of delivery using the means of contact in paragraph 2.1 above.

6.2. In the event of a claim, packaging and contents must be held for inspection.

6.3. Where the claim is for non-delivery of a whole consignment the applicable time limit is 20 working days from the date of invoice. Otherwise Seller shall have no liability in respect of such claim and Customer shall be bound to pay the invoice amount as if the goods had been delivered in accordance with the agreement.


7.1. The risk in all goods supplied by the Seller to Customer will pass to Customer upon delivery of these goods or, if Customer wrongfully fails to take delivery of those goods, the time when those goods are tendered for delivery. Until payment is made in full Customer shall hold the goods as bailee for Seller and ensure that at all times be readily identifiable as being the goods of Seller.

7.2. If a Receiver or Administrator or Trustee in Bankruptcy is appointed over any of Customer's assets, or if for any reason payment of the total price of the goods is not made on the due date, Seller shall have the right with or without notice at any time thereafter to retake possession of all or part of its goods and to inspect and take copies of Customer's records in so far as they relate to Seller's goods and for such purpose authorised representatives of Seller shall be entitled to enter upon any premises occupied or used by Customer.

7.3. Notwithstanding the above, unless and until Seller notifies Customer to the contrary Customer shall be permitted to sell Seller's goods which have not been paid for to third parties in the normal course of business on the understanding that the proceeds of any such sale shall be held by Customer in trust for Seller and shall be deposited in a separate fiduciary bank account which enables them to be identified exclusively as being Seller's monies. In the event that any of the provisions in this paragraph are adjudged to be void or unenforceable the remaining provision shall remain valid.


8.1. The agreement for the supply of goods shall be governed by the laws of Ireland and these terms and conditions will be interpreted in accordance with those laws.

Systems Publishing is a registered business name of Systems Modelling Ltd, registered in Ireland no. 84616. Address: Villa Alba, Tara Hill, Gorey, Co. Wexford, Ireland.

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